Warranty information

At iHoverboard, we are committed to providing you with high-quality products and a great shopping experience. Your e-bike purchase comes with a 2-year warranty; scooters and hoverboards come with a 1-year warranty. Your purchase is warranted against original defects in materials and workmanship for 12 months from the date you actually receive the scooter. This covers the cost of labor and parts required to keep your scooter in working order during the 12-month warranty period. Please retain your proof of purchase for reference when inquiring about this warranty. The warranty period remains 12 months from the original delivery date. Consumables are not covered by the warranty. These are outlined below for your clarification.

The warranty covers use during light rain and riding through puddles on the ground, but not soaking in water or exposure to strong rain for prolonged periods of time. Use in these conditions will invalidate the warranty.

Warranty period for wear and tear parts

• Battery: Under normal conditions of use, battery failure, failure to charge, failure to discharge, low range (after a full charge, the standard weight 70kg test range is less than 50% of the range at the time of purchase), tested capacity is less than 60% of the rated capacity The warranty will be valid for 6 months for quality problems such as 60% of the rated capacity.

• Motor: 6 months warranty for motor failure under normal use conditions.

• Controller: 6 months warranty for failure of the controller under normal conditions of use.

• Instrument: 6 months warranty for instrument failure under normal conditions of use. The warranty does not cover breakage of the instrument / instrument cover caused by external force or impact.

• Tyres: 3 months for cracking and deformation caused by non-pneumatic tyres under normal conditions of use. 3 months. Pneumatic tyres are not covered by the warranty.

• Brakes/brake grips/brake cables: 3 months warranty under normal conditions of use.

• Accelerator / finger paddles: 6 months warranty under normal use

• Horn/speaker: 6 months warranty under normal use conditions

• Electronic lock: 6 months warranty under normal conditions of use

When you will not be able to use your warranty

The requested work is to repair consumable items which are not covered by the warranty.

The part which is submitted for repair or maintenance demonstrates signs of misuse or handling that is contrary to the instructions set out in this manual, including but not limited to inappropriate use or incorrect maintenance and storage or signs of crash damage may invalidate a warranty claim.

The submitted repair work is needed due to the scooter having been involved in an accident or reckless / intentional damage.

The requested work is to repair normal wear and tear, surface or cosmetic damage.

You cannot use your warranty without original proof of purchase that validates the scooter’s warranty duration by way of serial number and date on that proof of purchase.The opening, disassembly or modification of the scooter with non-licensed or non-original parts or by a non-licensed person will invalidate the warranty. If your scooter needs a service, call the iHoverboard Helpline so we can discuss the available options. If your scooter is registered under warranty, and is covered for repair, it will be repaired at no cost.

How do I make a claim?

To make a claim please contact us at ihoverboard on support@ihoverboard.com

Please be aware that courier networks are experiencing high demand currently, which may cause delays in deliveries and collections. iHoverboard will do all we can to ensure services are completed as quickly as possible.

Electric Scooters and Hoverboards

Delivery to the UK on e-scooters and hoverboards are FREE and in 1-3 working days.

Off Road Electric Scooters

Off-road electric scooters can now be delivered to your door in as little as 1-3 working day with our free express truck service.

Electric Bikes

Delivery to UK on electric bikes are FREE and in 1-3 working days by truck.

• 1. All orders before 2:00 PM (GMT+1) will be sent today after 2:00 PM (GMT+1) will be sent the next day.
• 2. Normally orders will be dispatched in 1-2 working days once the payment is confirmed, and 2-5 days to arrive.
• 3. Please know that if out of stock in the UK, we will send it from other European warehouses via DHL. It will take about 4-9 working days to ship.
• 4. Orders placed after 1 pm on Fridays will be shipped on Mondays. 
  
  
• Last Updated: October 2024