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The company policy states that customers have 14 days to return a product in order to receive a refund. However, you should know that not all items are returnable. For instance, products that have been personalized are not eligible for a return. The process starts with you sending an email or calling Lily & Roo. The message should contain your name, the order number and information whether you wish to receive your money back or a different product. Yes, there is an option of an exchange, although that varies on a case-by-case basis. Both refunds and exchanges can only be complete if the returned products are in original condition.
If you buy a product from the Lily and Roo online store and it’s faulty, contact Customer Service right away either by phone or email. Aside from the information you would need to provide with a standard return, it is advisable to let Customer Service know what the issue is with your product. One difference between the standard return and a faulty one is that you won’t have to pay the costs of delivery if your product is faulty.
It’s one of the best-selling necklaces in the store, and even a short glance will tell you why. The combination of a thin chain and five small silver pearls is just pure elegance. The necklace is handmade, and no two stones are alike, so it’s a unique composition every time. It can be worn as an occasion piece or an everyday accessory. Matching it with an outfit is going to be effortless. Personalize this Lily and Roo necklace by choosing the chain finish between gold, rose gold, or silver. Use a Lily and Roo promo code to get a special price.
Fancy having two pairs of earrings in one? That’s exactly what these earrings are all about. The huggie ring itself is encrusted with crystals or diamonds. It has a lovely, modern design with smooth edges and a durable opening that’s easy to use. You can pick between gold, rose gold, or silver for the plate material. And then, there is the pearl itself. You can choose whether you want a smooth, round one, or something less perfect. The pearl can be taken off, that's a 2-in-1 effect. Comfortable to wear every day, made with the best materials possible, and looking great – it’s hard to find a better pair of earrings for the price. Want to get them for even less? Make use of a Lily and Roo voucher code.
Looking for a subtle bracelet with a little bit of spark? There are loads of those in the Lily & Roo store. This one stands out from the rest thanks to six little pearls located around the chain. The design resembles a globe, one that would be adorned with stars in all four directions. The clasp has a tiny opening, but the mechanism is very sturdy, so it’s easy to unclasp when you want to, but it won’t open on its own if you hook it against something. Make sure you hook yourself up with a Lily & Roo voucher code, though – it’s one of the best ways to reduce the price of this lovely bracelet.
For me, jewellery is not about the way it looks, but what it means. Usually, it reminds me of some special moment in my life, sort of like a wedding ring. I got this necklace for my 5th wedding anniversary. My husband had it engraved with our initials and the date of our wedding. When I saw it for the first time, I had tears in my eyes! It was a very special gift, and it showed that he knows that I like gold more than silver, although I wouldn’t have had any problems with a silver one either. The disc isn’t large by any means, but I never really liked wearing large and heavy jewellery anyway, so it’s my cup of tea. It came in a very nice box, all wrapped up. I tried to open it as carefully as possible, but I did ruin the wrap a little bit. At least the box survived. I wear this necklace almost every day and when I see it in the mirror, it reminds me of the happiest day in my life.
The woman behind Lily & Roo is Brittany Preston. She launched her jewellery store after receiving a degree in design, so it’s safe to say that she knows what she’s doing. It’s not a huge jewellery conglomerate, but that makes it even better. How so? Well, all of the items sold on the website are handcrafted, which means that attention to detail is going to be better than in any mass-produced brand. Another benefit of buying at Lily and Roo is that the jewellery has its own style, so your pieces won’t drown in the sea of necklaces, bracelets and earrings that were all made in huge warehouses and look very similar.
Aside from the products, shoppers point out that the customer service goes above and beyond when asked a question, or a problem arises that needs to be remedied.
As a UK company, Lily and Roo makes sure that all of the materials are sourced locally, which means that other UK businesses are supported. Doing its part in stimulating the local economy is one of the principles of the brand.
What’s interesting is that Lily and Roo does not have any traditional stores – the products can only be ordered online. It’s a bold move considering the fact that most jewellery stores tend to rely on in-store sales rather than the online ones. But Lily and Roo blazes its own path in many ways.
There is no bad time to give your loved one a ring, a necklace, a pair of earrings, or any other piece of jewellery. It’s a type of gift that sparks joy all year round, with or without any occasion. However, when it comes to buying such gifts, there are some days when it’s just a smarter choice. Even though most people associate Black Friday with electronics and clothes, jewellers have also embraced that shopping holiday a long time ago. As a result, there are plenty of deals to be found, both in stores and online.
The products of this particular company are only available in the latter, so it should be no surprise to anyone that there are going to be some great discounts as well a special Lily and Roo discount code or two. The bargain-finders should definitely be on standby given that the previous year’s Lily and Roo Black Friday deals were quite spectacular, and this year’s edition should be similar, if not better.
Nowadays, there is no need to leave the house to buy pretty much anything. Groceries, shoes, kitchen appliances – you name it, there is a place online where it can be purchased for a great price and delivered right up to your front door. Jewellery is the same way, and Cyber Monday is one of the best days for all kinds of online shopping. It’s hardly a surprise since that’s an unofficial online shopping holiday. Prices go down, satisfaction goes up, that’s how it works.
To make this day a little sweeter for the savvy bargain-hunters, there is going to be a special Lily & Roo promo code just for Cyber Monday. It’s an additional discount that will be used only by those who know where to look. It looks like you do, so make sure you’re here on Cyber Monday and that you have used a Lily and Roo voucher code.
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